Boost LTV or Die Trying with Neel Desai
While 60-75% of your Retention does come from things like building the right product and making sure you’re delivering value to the right customers, 25-40% of your Retention comes from tactical levers in your business, which you can implement quickly.
In this session, Neel Desai, Director of Product at Paddle, will cover a series of optimizations that you can implement immediately to drive tactical retention:
- Active cancellations with cancellation surveys and salvage flows
- Expansion revenue with term optimization and add-ons
- Payment failure recovery to reduce involuntary churn