Hot Takes

Burning Questions, Counterintuitive Insights and Surprising Datapoints to Spark Your Imagination

hot takes

Jul 2022, 18

A Tool is Worthless Without a Craftsman

Far too often, I’ve started a new role and immediately been thrust into a significant technology migration. The litany of reasons for such a major endeavour is long and often transposable from one organization to another. 

More often than not, the justification is encapsulated in a broad generalization like “we’ve outgrown the platform” or “it’s such a mess we should just start over.” 

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Apr 2022, 18

Does “wisdom” get in the way of innovation?

In the last two years, I’ve been having many conversations where the build vs. buy debate is the crux. Like many conversations, perhaps the challenge lies in a lack of nuance or discrepancy in definitions.

However, there is a clear relationship between tenure and perspective on this issue. Fewer years of experience will favor building over buying and vice versa for more tenured professionals.

Since I’ve been around the block a few times, I have some inherent bias regarding this topic.

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Mar 2022, 30

How should I think about pricing and packaging in a smart way?

Pricing & Packaging is such a critical part of every company’s GTM (or go-to-market), you could argue that any company at its very core has two existential imperatives.

First: it needs to be able to deliver value to a group of customers (which implies being able to define and reach them effectively). Second: it needs to be able to extract a portion of that value for itself.

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Mar 2022, 29

Now That You Have Big Data, It’s Time to Talk About Smart Data

Big Data has been one of the major buzzwords of the last 5 years.

Everyone rushed to build all the required infrastructure to support them: CDP, ETL, reverse ETL, data warehouses, and plugging them across their stacks.

Great companies like Snowflake, Segment, and Fivetran flourished in this period helping customers gather, route, synchronize, and store the huge amounts of data that was being generated all across the funnel, from the first touchpoint with a user down to their whole customer journey.

That’s great. I love data-driven companies and I think, at least in the tech space, it’s time to call the Big Data war won. Most companies nowadays have a horde of data about their prospects and customers. 

So…has the time come for celebrations?

Well, no.

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Mar 2022, 23

What’s a good framework to define what a good deal/lead is?

One of the conversations I’ve had more frequently in my professional journey is “how do you define what’s a good lead/deal”?

It’s really interesting to observe that most companies struggle in this area, they don’t really have a mental framework for it, tend to use anecdotal information until very late in their lifecycle stage and as a consequence create friction/misalignment that could be very much avoided and that ends up slowing growth down instead, in some cases putting the company as a whole at existential risk even.

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Have a hot take you’d like to see published? 🌶️

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Mar 2022, 15

What’s a good average conversion rate from MQL/PQL to SQL?

TL;DR: It really depends. Also: wrong question.

Conversion rates are interesting, people look at a percentage and take it as an absolute truth, it’s a number after all right?

What most operators miss tho is that every number has a story behind it, a series of assumptions and ideas that were baked into the calculation to get there. Not knowing what that story is more often than not sets you up for failure.

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Mar 2022, 10

MQLs, PQLs, SQLs–how does a modern conversion funnel work?

Operators used to think about *the* conversion funnel: you would move from awareness to consideration to conversion.

Then SaaS came around and it was still about that, but also retention and expansion and advocacy. It would be pretty linear, you would move from being Marketing Qualified Lead (MQL) into a Sales Qualified Lead (SQL) into being a customer within the purview of Success as a function.

Pretty straightforward right?

Except now Product Qualified Leads (PQL) are a thing… so, ugh, where do they go in the conversion funnel? Do they come before MQLs? After them? Do they replace MQLs? Are they something that should exist in parallel to them? How does one turn into the other? If you’ve been thinking that it’s all very confusing, you’re not alone. 

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Have a hot take you’d like to see published? 🌶️

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Mar 2022, 03

IRL Events are more important than you realize and here’s why

Most of us have been on a long hiatus from live events but they are back. Despite many prognostications that gathering in large groups will transition permanently to virtual events our primal social instincts seem to be too powerful. 

This reality is where the crux of my position lies.  Making connections in real life leads to exponentially more value in every way.

I and the team are attending a ton of events this year and are super excited to do so because:

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