Unkover your competitors’ Marketing Secrets
Say goodbye to wasting hours on competitor analysis by equipping your team with an AI-driven, always-on competitive intelligence platform.
Say goodbye to wasting hours on competitor analysis by equipping your team with an AI-driven, always-on competitive intelligence platform.
Stay Ahead with AI-DRIVEN Competitive Intelligence
Unkover is your AI-driven Competitive Intelligence team delivering critical updates about your competitors the moment they happen:
Track your competitors website changes
Why spend all day stalking the competition when you don’t have to?
With Unkover, you’ll know instantly when your competitors tweak their messaging or shake up their pricing. No more endless scrolling through their sites or second-guessing your strategies.
Let us do the heavy lifting for you, ensuring you’re always in the loop by notifying you the moment a critical change happens on your competitor’s pages.
Sit back, relax, and keep winning—Unkover makes sure you’re not just in the game, you’re always a step ahead.
Read your competitors emails
Companies love updating their customers and prospects about relevant news, product updates, and special offers.
That juicy info from your competitors? It’s yours too. Unkover will automatically capture all their emails and bring them right to your doorstep—accessible to your entire team, anytime.
[COMING SOON: Our fine-tuned AI will sift through these emails, extract key information and send them over to the best team within your org. Less noise, more signal!]
We hear you! Unkover’s goal is not to flood you with tons of data points that no one in your team will ever read. We gather competitive intelligence from thousands of data sources and use AI to highlight actionable information to the right team in your company.
Say goodbye to noise. We’re 100% signal.
ROADMAP
We’re excited to get Unkover in your hands as soon as possible and keep building the best competitive intelligence tool with your precious feedback. The roadmap for the next few months is already exciting, so take a look!
While we build and deliver, here’s our promise to you: as an early tester and customer, you’ll lock in an exclusive bargain price we’ll never offer again in the future.
Spy on your competitors’ full marketing strategy: social, ads, content marketing, email flows, and more.
Track competitive Win/Loss analysis and build battle cards. Get alerted at every pricing change.
Get immediate alerts when competitors announce new features or major releases. Identify strengths and weaknesses from online reviews.
Get the competitive intelligence you need where you need it: Slack, eMail, MS Teams, Salesforce, Hubspot, Pipedrive and more.
slack integration
Unkover’s Slack integration lets you keep your whole team up to speed with your competitors’ updates.
Join now to lock in an exclusive 50% lifetime discount
For startups and small teams, it’s the essential toolkit you need to keep an eye on a select few competitors.
Up to 5 competitors
50 pages monitored
10 email workflows
3-day data refresh
$39
/per month
$ 79
50% discount
Billed annually
For growing businesses, it allows you to monitor more competitors, pages, and email workflows.
Up to 10 competitors
100 pages monitored
20 email workflows
1-day data refresh
$79
/per month
$ 159
50% discount
Billed annually
For large companies, it is tailored to meet the needs of multiple teams needing granular insights.
Custom number of competitors
Custom number of pages monitored
Custom number of email workflows
Hourly data refresh
Custom price
Billed annually
Last year, I knew I wanted to transition to a virtual business line instead of giving customers my personal phone number.
I started by searching on Google and researched the top four choices. I checked out some of the businesses’ sites and looked for reviews on third-party sites. One site had a strong blog, which helped build trust and explained exactly why the service would be perfect for my small, single-person business. And finally, I converted after getting a retargeted ad on LinkedIn that promoted a free trial.
Many B2B customer journeys are extremely similar, if not much more complicated. That’s why Customer Data Platforms are invaluable—they’re designed to help you track customer data across multiple touchpoints so you can better understand who your audience is, what they’re doing, and where they’re coming from.
In this post, we’re going to go over everything you need to know about what a Customer Data Platform is, including how they’re different from CRMs, why you need them, and how to choose one.
Customer Data Platforms (CDPs) are tools that collect and organize customer data across multiple different touchpoints. It can integrate with other tools and software to give you cohesive, wide-reaching marketing data in real-time.
Want to know how the crazy lady obsessed with leashes finally came to your brand and which touchpoints convinced her to convert after a long and winding purchase journey? CPDs can actually help with that, combining data from multiple data sources, including first-party and third-party sources. These sources commonly include:
The idea is to manage and aggregate customer data, so you’re getting real-time data into centralized and individualized customer profiles.
CDPs prevent what’s essentially a “data silo” where different departments have isolated information they’re acting on. The marketing team might be acting on different data from the sales team when, in reality, a more holistic look for everyone would be more beneficial.
And since accurate, thorough data is the only true actionable data your marketing, sales, and customer service teams can act on, this is a huge advantage that will improve the customer journey at every touchpoint and help you to sell more at the same time.
“Customer data” sounds fairly vague, but the data you get from a CDP is anything but. In many cases, they’re looking at every snippet of data they can find.
Breadcrumbs, for example, uses extensive cross-platform customer data to look at multiple factors to identify lead, sales, and re-engagement opportunities.
You can use fit categories (like a brand’s size, industry, or revenue) and user activity (such as support tickets filed, features used, or emails opened) to identify users who could be sold on converting into customers or sold new products, services, or higher-cost products.
This is detailed, actionable information that your team can use to drive real sales in real-time, and that’s all because we’re able to source information from multiple high-quality sources like Salesforce, HubSpot, and Pendo. (You can check out more about our integrations here).
These are the types of data you can expect Customer Data Platforms to track:
The identity data of a customer is going to tell you who they are, and it’s essential to prevent replications of customers in the database. It only makes sense this information would be a core feature in a Customer Data Platform tool. This will include:
For B2B businesses, this is vital information. A sales team member for a virtual phone line, for example, will know that a small law firm will prioritize security and reliability as a feature while a mid-sized company with 60 employees will likely care a great deal about scalability and collaboration features.
Tracking identity matters a great deal, and it’s why “Fit” is one of our two categories that we use to assess sales opportunities through contact scoring here at Breadcrumbs.
How are users interacting with your sales team, your site, and your brand overall? This is behavioral data and it can help you get a better understanding of the lead’s relationship with your brand. It often includes:
Behavioral data, of course, matters just as much as fit. At Breadcrumbs, we use a co-dynamic scoring system that assesses fit and behavior individually for a hyper-accurate score. Someone who completes their free trial, for example, should be contacted directly by your sales team with an enticing offer to nudge them towards a higher-cost or annual plan.
And users who are visiting high-value site pages and filling out the lead form should be identified as high-interest right away.
When you create buyer personas, you develop pain points, opinions, and motivations for user profiles. Qualitative data is the real-life version of that information, making each customer profile much more individualized. This is essential for your sales team, and the data may include the following:
This isn’t information that’s easily collected automatically by tools, so it’s essential that you have measures in place to get this data as effectively as possible. To do this, make sure you’re doing the following:
The first thing you think of when you first hear “customer data” is probably a Customer Relationship Management (CRM) tool. Common examples include Salesforce and HubSpot, and they’ll store user information like their name, email, past purchases, and data about customer service interactions. Many CRM tools have sales-heavy features factored in so that you can send emails or schedule calls right from the dashboard.
There are similarities between a Customer Relationship Management tool and a Customer Data Platform, but the two do serve separate purposes.
These are the core differences:
Here’s a quick breakdown:
All the data in the world isn’t worth anything if you don’t know how to leverage it, right?
There are plenty of ways you can use a Customer Data Platform for business, but these are the four most common and often significant use cases.
When you’ve got disjointed data coming into different teams, it can be almost impossible to accurately hone in on what factors and touchpoints are influencing and impacting the customer journey.
Once you have the holistic data that only a CPD can provide, you’ll have a great deal more information about how users interact with your brand throughout their entire lifecycle.
You can get a better understanding of how they’ve found you, why they purchased from you, what their purchase behaviors are like, and what triggers additional purchases.
You can also see when they’re purchasing from you, how they’re using your SaaS tool, what support or customer service tickets are filed, and how they’re engaging with your content (emails and site visits included) even after they convert to become customers.
This is invaluable, allowing you to optimize every single part of the customer journey, including your marketing funnels, your sales pitches, your offers, and more. And when you want to accelerate revenue and business growth, this is a necessity. You can even use this data with lead scoring tools like Breadcrumbs to identify and better target potential high-value leads.
It’s easy for different departments to end up with fragmented views of your customers. Google Analytics, social media, and your CRM may all have varying information about who your audience members are, and they may vary from your ideal customer profiles.
Ebook
Ideal Customer Profile (ICP) Worksheet
Learn how to create an Ideal Customer Profile and build a successful sales strategy with this Ideal Customer Profile (ICP) Worksheet.
As all of this information is streamlined and aggregated into a single place, however, you get a much clearer look at who your most high-value audiences really are. This can be crucial to help you determine who you want to be targeting moving forward, allowing you to optimize your campaigns and the customer journey further.
Most Customer Data Platform tools have information that’s updated in real-time, allowing you to take note of shifts in audience behavior and segments as they emerge.
When you have a new lead magnet for a webinar, for example, you might see an enormous surge in users who view a page but don’t convert or even those who fill out the lead form but then never watch the webinar they signed up for.
This level of information allows you to create and target audience segments as they emerge, allowing you to more effectively reach a larger percentage of your leads and audiences with hyper-targeted messaging that can push them closer to the end goal of purchasing.
Your sales and customer service team members are great with people. They’re good at reading people, even through an email or over the phone, almost with gut instincts that are right more often than not.
If you’re able to give these team members heightened access to detailed data, however, that enhances what they’re able to do.
Customer service teams may realize that offering new types of solutions greatly increases customer satisfaction and retention rates, for example, and sales teams may realize that they should be looking at different types of leads (or using different platforms for following up) than what they were focusing on before.
Hard data + great interpersonal skills can help your client-facing team members become unstoppable. This alone is a massive benefit to using a Customer Data Platform tool.
If you’re internally groaning at the thought of needing to look for another SaaS tool to help your business grow, don’t worry—we really get it. Customer Data Platforms, however, are definitely one that you want to invest in.
It should be part of your sales stack in 2022 because it allows you to consolidate high-quality, up-to-date, and accurate data that you have across multiple platforms so that it can be found in one centralized place. This automatically makes that data more actionable by giving you full, complete looks at individual customers.
They’ll give you more accurate, holistic, and detailed data that would be nearly impossible to aggregate otherwise, and that’s the kind of information that you can actually use to scale your business and your revenue.
With Breadcrumbs, we use combined data from multiple sources to give you the best look at your clients possible while utilizing completely customizable contact scoring models.
Want to find users that you can upsell or cross-sell to to increase your LTV? We’ve got you. And if you want to look for users who need re-engaging or leads who are ready to convert, we can help with that, too.
Ready to take advantage of Breadcrumbs CDP for contact scoring? Get started with Breadcrumbs for free today!